IT Technician

By Synergis | March 18, 2022

Description

We have an IT Technician who is rolling off an assignment on April 1 and looking for the next one. This candidate has experience in IT service management, process management, client servicing and incident management.

Highlights

  • Has worked on the ticketing process based on ITIL (IT Infrastructure Library) & Working on Automated Tickets.
  • Able to provide IT support for systems and end-users using remote support tools.
  • Experience troubleshooting various client-based applications remotely managing all facts of ticket life cycle from creation to alignment to queues, escalation, follow up and resolutions.
  • Capable of maintaining a high degree of work output while keeping a high standard of service.
  • Resolved escalated issues by serving as a subject matter expert on wide-ranging issues.

Skills & Education

  • MacOS 10.6 Snow Leopard – 10.15 Catalina
  • Redhat Linux 6* and 7* and Windows 7/10, Linux iOS/Android Support with device management (JAMF/AirWatch)
  • Laptop Imagining.
  • Active Directory & Directory Services
  • Supply Chain Asset Procurement & Inventory management.
  • SQL, Basic shell scripting, C, C++ & Java
  • Remedy Ticketing Tool, ZENDESK, ISM (Maximo) and Service Now, Technical Writer.
  • ADOBE PREMIER PRO CC, Jira, OKTA & G-suites.
  • Bachelor's degree in Computer Science & Engineering
IT-Technician
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